Orderline AI

AI for Every Customer Interaction

A smarter way to manage restaurant calls, reservations, and food orders all in one place.

The complete customer journey, powered by AI

Orderline handles your entire phone experience through natural conversation.

Every missed call is lost revenue and trust.

Up to 62% of calls go unanswered, and 85% of customers won’t call back—they simply move to competitors. With Orderline AI, every call is answered instantly and handled seamlessly, every time.

Speed and accuracy drive revenue.

When callers are ready to order, errors in up to 10–15% of phone orders cause cancellations and lost customers. Orderline AI captures every order instantly and processes it seamlessly.

Bookings handled, automatically.

Up to 30% of calls are reservation-related, often during peak hours, pulling staff away from service. With Orderline AI, bookings are captured instantly, confirmed seamlessly, and managed without disruption.

Built to handle calls your team shouldn't

Instant call answering

No missed calls or busy lines — every call is picked up instantly.

Concierge & Guest Support

Handles FAQs, inquiries, complaints, and everyday guest requests with care.

Seamless AI-to-human handoff

Smooth transfer to your team with full context, so customers never have to repeat themselves.

Direct POS integration

Connects with 100+ POS systems for real-time order routing.

Call logs and transcripts

Searchable records of every conversation for full visibility and quality control.

Analytics & Insights

Clear visibility into outcomes, missed demand, and performance across all locations.

Product features overview with sections for Online Orders, Menu, Schedules, Central Reports, Marketing, UrbanPiper Boosters including Periscope, Orderline, Meraki, and Configurations icons.

Frequently Asked Questions

We've collected some of the most commonly asked questions about our product and put them all in one place for your convenience

Will my customers know they're talking to AI?

You can set a custom personalised greeting. So the customer can choose what to do. (side note: some US states require that the customer be told that call is recorded)

What happens if the order is complex?

Our AI is trained on complex menus and orders to handle complex orders smoothly without missing any items or modifiers!

What languages and accents does orderline support?

we support English and Spanish, you can also choose from many custom voices for one you like. You can choose based on gender, accent, tone, etc.

What happens if my customer wants to talk to a human?

you can configure a handoff number, and we'll connect the customer to your store if they want to talk directly

Is my call data secure?

yes, urbanpiper is soc2 compliant and all data is handled by our existing proven secured ordering infrastructure that handles millions of orders per day.