Overview

Adyar Ananda Bhavan is one of the most prominent brands in South India that offers a myriad of options from sweets & savouries, to snacks and cuisine from across India. Started over decades ago in Chennai, the brand has blossomed and can be seen in locations all over the South of the country. The brand uses UrbanPiper for a variety of functions including the advantage of having a single dashboard to manage orders, update menu items, and much more.

‍Challenges

As business continued to grow for AAB, or A2B, as it is popularly known, especially after the onset of online ordering, operational challenges started to pile up. Some of the most pressing pain points included having multiple aggregator’s portals to manage orders on, having to update items within the menu such as images or prices, processing orders manually, & having to manually handle order status updates as well. A2B was also looking to solve for standalone sync, enable and disable options, common tax feature, and discounts and rate management.