This month, we're serving up exciting new features to help your restaurant run even smoother! Discover how you can now enjoy reduced printing costs with our compact designs for Bills & KOTs & how you can now directly identify customer complaints of Swiggy Orders on Prime!
Longer bills and KOTs can result in increased printing costs. Our team has optimized the length of your Bills & KOTs to make them much more concise and relevant for you.
Fields like discount only appear if applicable. If the bill is settled, the outstanding row won’t print. The customer section is omitted if details are unavailable.
Optional rows now include Swiggy delivery passcode, barcode, location, and cashier’s name. For clarity, we’ve added a row for Total Item Quantity and changed the label "Total" to "Bill Total Value."
Important details like location name, 'Paid' label, item name, and order instructions are now in bold and larger font for quick reference.
The improved bill and KOT templates are now available by default on Prime for you to start using right away!
This update is now available for all our restaurant partners in India.
Now, when a customer raises a complaint on their Swiggy app, you'll receive a notification directly on your Prime dashboard. Simply click on the warning icon against corresponding orders on Prime’s Order Tracker, to view the complaint details.
Click on the “Resolve” icon to get redirected to Swiggy's complaint center to address the concern promptly.
Here’s why you’ll love this!
Simply update your Prime Web dashboard to view, manage, and swiftly address customer complaints today!
This update is now available for all our restaurant partners in India.
We have an exciting roadmap of product updates lined up for you next month! 🎉
Till then if you need any help, you can reach out to us at any hour of the day, at support@urbanpiper.com to connect with our team and receive the support you need.
Your convenience is our priority, and we're here to make sure you're supported every step of the way.
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This month, we're serving up exciting new features to help your restaurant run even smoother! Discover how you can cater to big groups with Swiggy’s "XL" orders, identify & manage Zomato train orders on UrbanPiper, manage key billing workflows on Prime App, & take control of your Instashop store status with direct toggle on UrbanPiper.
This month, we're serving up exciting new features to help your restaurant run even smoother! Discover how you can gain comprehensive insights for your online orders with our improved day summary report and how you can now manage personalized photo cakes from zomato directly on UrbanPiper.
This month, we're serving up exciting new features to help your restaurant run even smoother! Discover how you can schedule your reports on Atlas, our SOC 2 certification, universal image printing for bills & KOTs, clear error banners for menu pull issues, batch & expiry tracking for inventory and much more!
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This month, we're serving up exciting new features to help your restaurant run even smoother! Discover how you can compare performance across locations, delivery platforms, items, & brands, import menus from your POS on Atlas, simplified menu publishing & location settings on Meraki. Item & modifier short names are now on Prime App & KDS Web & improved day summary is now on Prime App.
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This month, we're serving up exciting new features to help your restaurant run even smoother! Discover how you can unlock faster, smarter reporting with our latest upgrades, real-time rider ETA & customer name on Prime App, accurate order tracking with updated action buttons in Prime, & our partnership with The Chefz.
