Overview

Mamma V's is a London-based brand renowned for its mouthwatering Caribbean cuisine. With a deep understanding of Caribbean flavors and a commitment to authenticity, Mamma V's has established itself as a go-to destination for a delightful culinary experience. The brand prides itself on delivering an exquisite fusion of vibrant spices, traditional recipes, and warm hospitality, making it a beloved choice for Caribbean food enthusiasts and locals alike.

Challenges

The emergence of the COVID-19 pandemic brought about unforeseen obstacles for Mamma V’s, such as limited dine-in options and reduced foot traffic. Adapting to these challenges became essential for Mamma V's survival and future growth. 

The brand took the challenges head-on by embracing the various delivery channels available. But over time, managing operations proved to be quite challenging due to the use of multiple tablets. There were separate tablets for Just Eat, Deliveroo, Uber Eats, and the brand’s own website, which amounted to four tablets altogether. Additionally, the brand also had a Point of Sale (POS) system from Revel POS.

The primary issue encountered was the generation of separate receipts by each tablet for every order. This created difficulties when multiple orders arrived simultaneously, as the owner had to handle multiple receipts, leading to a complex management process. Furthermore, the orders did not seamlessly integrate with the POS system until UrbanPiper stepped in.

Solution 

The owner of Mamma V’s first encountered UrbanPiper at a trade show in London, where the product caught her eye. Later on, when she was looking for a solution to consolidate all her online orders, UrbanPiper stood out to her. By incorporating UrbanPiper, Mamma V’s witnessed the following benefits - 

Improved Order Management: Previously, Mamma V's faced difficulties managing multiple tablets and receipts from various platforms. UrbanPiper's system facilitated a streamlined order management process by consolidating all orders into a single dashboard. This eliminated the need for separate tablets, saving counter space and reducing operational complexity.

Efficient Kitchen Operations: With the previous system, complete order information was not included on the receipts, leading to time-consuming manual checks. UrbanPiper resolved this issue by ensuring that all relevant order details were included on the receipts, eliminating the need for additional steps and improving kitchen efficiency.

Enhanced Support and Collaboration: UrbanPiper provided Mamma V's with dedicated support and guidance throughout the onboarding process. The team ensured prompt responses to queries, actively addressed concerns and worked closely with the Mamma V’s team to resolve any technical or operational issues.

Moving ahead, the owner of Mamma V's has high hopes that the improved operations facilitated by UrbanPiper will help her extend the store's current operational hours of 2:00 pm to 11:00 pm. 

Moreover, in addition to serving delectable dishes at the restaurant, Mamma V's also offers a renowned jerk sauce. The owner aspires to leverage the implemented automations to devote more time and attention to expanding the business's presence in the jerk sauce market. 

The improved operations and automation provided by UrbanPiper empower the owner of Mamma V's to optimize her time, enhance customer service, and explore new avenues for growth within the restaurant industry and beyond.

Don't let outdated systems hold your brand back. Join the ranks of thriving restaurant operators such as Pizza Hut Restaurants, and Chicken Cottage, amongst others who have harnessed the power of UrbanPiper to streamline their online delivery processes, boost customer satisfaction, and maximize profitability.